Our worlwide colleagues from IBM Global Process Services have just launched a blog to engage the discussion on a hot topic: business process outsourcing. This market segment is shifting, evolving from pure cost cutting to business transformation and innovation / top line growth.
Some areas are really exciting such as advanced analytics. Many companies now look at business process outsourcing as a lever to recruit talents, develop new services based on assets they cannot afford and maintain, use global capabilities from companies like IBM to capture growth in new countries. I like the Unilever case (video here under) that underlines well the importance of business process outsourcing in the transformation of a company but also of an entire industry. I'm also convinced that opportunities related to what Gartner calls the Nexus of Forces (Cloud, Information, Mobile, Social) will come with great challenges that most companies will not be able to capture properly unless they rely on strategic partnerships with business process services providers as their objective is to stay ahead of the curve, leveraging asset based services with latest softwares, rare competencies (ex. data scientist), skills, best of breed methodologies.In France, you can contact @verien